🖼️ Basic Designs
For designs where the overall layout remains the same as shown in the product listing, we will confirm your image quality but will not send digital proofs.
Your puzzle will look just like the sample image — customized with your personalized text (such as names or dates, if applicable) and your selected colors from the order form.
To keep production on schedule, we do not pause production for proofs when the design layout is unchanged. Rest assured, all formatting will follow the style and proportions of the example photos provided.
🖼️ Highly Customized Designs
For orders that include major layout changes (such as new fonts, repositioned design elements, or custom artwork), a digital proof will be provided for your review — if this option is selected on the order form.
Customers are responsible for reviewing and approving the proof carefully to ensure all details are correct before production begins.
If no response is received within 2 business days, production will proceed automatically using the provided proof to prevent unnecessary delays.
Please note that highly customized orders are non-refundable once the proof is approved or once production begins after the review period.
