Shipping Policy
Delivery Time = Processing Time + Shipping Time
All custom items are made to order.
For every product, the estimated processing time is listed on the product page.
To estimate when your order may arrive, simply add the processing time to the shipping time.
Note: During peak seasons and holidays, carrier or transportation delays may occur. We appreciate your patience during these busy periods.
Processing Time
Processing time varies by product:
- Custom orders: 1–3 business days
The estimated processing time is displayed on each product page.
Once your order ships, you’ll receive an email notification at the email address provided during checkout, including your tracking information.
Shipping Within Canada
We offer Economy Shipping across Canada, with free shipping on orders over CA$60.
If you’d like your order to arrive sooner, you can select Express Shipping at checkout.
Estimated Shipping Times
Economy Shipping
- Shipping Time: 5–8 business days
- Tracking: Fully tracked
Express Shipping
- Shipping Time: 3–5 business days
- Tracking: Fully tracked
- If your order is time-sensitive, please email us before placing your order so we can confirm the most accurate delivery estimate.
Shipping times are estimates and begin after your order has been processed.
Estimated Delivery Time = Processing Time + Shipping Time
Shipping to the United States
We offer Standard Shipping to the United States, with free shipping on orders over CA$120.
Standard Shipping
- Shipping Time: 8–15 business days
- Tracking: Fully tracked
Shipping times are estimates and begin after your order has been processed.
Estimated Delivery Time = Processing Time + Shipping Time
Postage Transparency
We know — shipping costs aren’t fun.
We don’t inflate product prices simply to offer “free shipping.” Like many small businesses, we strive to balance affordability, reliability, and transparent pricing.
Our goal is simple: manage costs responsibly, offer fair pricing, and be transparent about how we ship your orders.
Origin & Couriers
All custom puzzles are shipped from Halifax, Nova Scotia, Canada.
Orders are shipped via Canada Post, Chit Chats, or other trusted carriers. All shipping options include tracking.
Shipping times may vary depending on the destination, shipping method selected, carrier conditions, weather, and seasonal volume.
Shipping Address
Orders will be shipped to the address provided during checkout on our website.
Please carefully review your shipping information before placing your order.
If a package is returned or lost due to an incorrect or incomplete address, the buyer will be responsible for any applicable reshipping costs.
Address Changes
If your order has not yet shipped and you need it sent to a different address, please contact us as soon as possible with the updated shipping information.
We’ll be happy to update the address before shipment whenever possible.
Packaging Details
- 70 / 108 Pieces: Packed in a cotton gift bag and shipped in a kraft envelope.
- 100 / 158 / 300 / 500 / 520 / 1000 / 1314 Pieces: Packed in a protective gift box for added protection.
