How the Strike Is Affecting Our Operations
We understand that the timing of this update is challenging, especially as we enter the busy holiday season. Like many small businesses, we rely on this time of year to carry us through the winter months. Unfortunately, the recent strike has caused mail delays and temporary increases in shipping costs.
Here’s What We’re Doing to Support You
After several days of coordination, we’ve secured safe and reliable alternative transportation methods. Although these come with higher logistics costs, our top priority is ensuring your gifts arrive in time for Christmas Eve.
Tracked Orders
All tracked orders will continue to ship as usual using carriers other than Canada Post.
Customer Communication
If we require additional details to complete your shipment, our team will contact you directly via email.
Important Shipping Reminders
If you live in an apartment, condo, or unit without direct mailbox or front-door access, please include your phone number, buzzer number, and any other relevant delivery information at checkout.
Order Changes
Once an order is placed, we’re unable to make any changes, including shipping address updates. Please review your order carefully before completing your purchase.
Combining Orders
We’ll make every effort to combine multiple orders shipping to the same address, though we can’t guarantee they’ll be sent together.
Cancellations
Because most of our products are personalized, cancellations are not available once production has begun.
We sincerely appreciate your patience and understanding as we navigate this situation. We’ll continue to provide updates as new information becomes available.
Thank you for your continued support — we’re honored to help you celebrate this season with meaningful, heartfelt gifts.
UArtist Studio
2025-10
