Personalized & Custom Items
Because each puzzle is personalized and produced to order, we do not accept returns or exchanges for customer preference, incorrect personalization submitted by the customer, or change-of-mind requests.
If your order contains a confirmed manufacturing defect, printing error, or shipping damage, please contact us. We will carefully review your claim and provide an appropriate resolution.
Accuracy of Personalization
Please carefully review all personalization details, including names, dates, messages, uploaded photos, and any other custom information, before submitting your order.
We are not responsible for errors in personalization information provided by the customer during checkout.
If you notice a mistake immediately after placing your order, please contact us as soon as possible. We will do our best to accommodate changes before production begins; however, we cannot guarantee modifications once production has started.
Damaged or Defective Items
If your order arrives damaged or contains a confirmed manufacturing defect, please contact us within 14 days of delivery and include:
- Your order number
- A brief description of the issue
- Clear photos showing the damage or defect
After reviewing your claim, we may, at our discretion:
- Provide a replacement at no additional cost; or
- Issue a full or partial refund, where appropriate.
There will be no additional shipping charges for approved replacement orders.
Claims submitted more than 14 days after delivery may not be eligible for a replacement or refund.
Production Variations
Because every personalized puzzle is individually produced, slight variations in color, brightness, image positioning, or cropping may occur compared with what is displayed on your screen. These minor variations are normal and are not considered manufacturing defects.
Order Cancellation
Orders may be cancelled before production begins.
Once production has started, personalized orders cannot be cancelled because they are custom-made specifically for your order.
If you need to request a cancellation, please contact us as soon as possible after placing your order.
Questions
If you have any questions or concerns about your order, we're always happy to help.
Email: info@uartist.ca
